Privacy Policy

This Privacy Policy explains how Japan Parts (japanparts.com.bd), operated by Asian Automotive Ltd., collects, uses, and protects your personal information when you visit our website or make a purchase.

If you have questions about this policy or wish to make a complaint, contact us:

• Email: sales@japanparts.com.bd
• Phone: 01905400666
• Address: 277, Tejgaon I/A, Dhaka - 1208, Bangladesh
• Trade Licence: TRAD/DNCC/018780/2022

We may collect the following information:

Device and usage information

• Browser type, IP address, time zone, and cookie data
• Pages viewed, search terms, and how you interact with the site
• Collected automatically when you use our website

Order information

• Name, billing address, shipping address, email, and phone number
• Payment details needed to complete your order (processed securely through our payment partners)
• Order history and delivery details
• Collected when you place an order or create an account

Customer support information

• Details you provide when you contact us by phone, email, or contact form
• Used only to respond to your enquiry or resolve an issue

We use your information to:

• Process and deliver your orders
• Send order confirmations, invoices, and delivery updates
• Provide customer support
• Prevent fraud and protect our business
• Improve our website and services
• Send marketing messages only if you have agreed to receive them

We share personal information only when necessary to operate our store and fulfil orders, for example with:

• Shopify, our e-commerce platform: https://www.shopify.com/legal/privacy
• Payment processors and banks to process your payment
• Courier and logistics partners to deliver your order

We may also share information when required by law or to protect our legal rights.

Japan Parts does not display third-party advertisements on this website. We do not sell customer personal information to third-party advertisers.

If information is shared with service providers solely to process orders or deliver products, that sharing is limited to what is required to provide our services.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our website. These include cookies required for shopping cart, checkout, and account login.

You can control cookies through your browser settings. Blocking cookies may affect some features such as checkout or saved login.

You may contact us to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where applicable by law
• Opt out of marketing emails at any time

We keep order and account information for as long as needed to provide our services, meet legal requirements, and resolve disputes. You may ask us to delete your data where the law allows.

Our website is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

If you are not satisfied with our response to a privacy concern, you may contact us again at sales@japanparts.com.bd with full details of your complaint.